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frequently ASKED QUESTIONS

When will my order ship?

All orders of in-stock products will ship in 2-5 business days (Monday through Friday) from Austin, TX.

How should I take care of my new products?

While textiles are washing machine approved, we encourage you to handwash, avoid wringing, and hang dry to preserve the material. To get rid of wrinkles, spread out the material and spray your products with water, then steam or iron on high heat. 

Do you offer commission pieces?

Commission requests are open as of February 2023. If you have a project in mind, please complete our commission inquiry form.

Do you offer wholesale orders?

We do offer wholesale orders. If you’re interested you can submit your order through Faire.

Do you ship internationally?

As of February 2023, we offer international shipping through our Etsy page

The item that was shipped is not what I expected, can I return it?

Please make sure you read all the item descriptions to get an idea of what your products look like before purchasing. All products, besides our bandanas, are handmade. Please note, due to the nature of hand block printing, slight variations and imperfections might occur. That’s what makes your piece unique!

If you’re unhappy with what you received, please email us, so we can learn more about what went wrong and try to make it right. 

If you have any questions about our products, please feel free to reach out through the above form, or email us directly at info@tawathreads.com and we’ll be happy to help! And by we I mean me, I’m a one-woman team! 🙂

 

 

EDUCATE. DIVERSIFY. INSPIRE.

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